Terms and Conditions
Returns are accepted only under the following conditions:
1. The item has been significantly mis-represented (Railtec Models to pay costs of return postage).
2. The item is not suitable and contact is made within 14 days of purchase (buyer to pay costs of return postage).
3. The item is returned within 14 days of the buyer contacting Railtec Models and receiving confirmation that the item may be returned.
In any situation the item must be returned to Railtec Models in the same condition as it was dispatched (with appropriate level of packaging). Items which are returned in a less valuable condition will be subject to only a proportion of a refund being given.
Condition of ModelsMany of our items are customised to an exhibition standard by hand, and therefore there may occasionally be a slight variation between the model displayed and the model that you actually receive. Examples may include different running numbers, variations in specific locations of decals on models, plastic vs metal wheelsets etc. This may occur when we have several of the same item yet it makes sense to photograph only one.
ImagesAll images on this site are copyright of Railtec Models and may not be used without permission. Images of transfer/decal designs constitute intellectual copyright.
MiscellaneousRailtec Models cannot be held responsible for any loss (complete or partial), damage or degradation to any items or reputation resulting from use or misuse of any of its products or services, nor for any such direct or indirect damage caused by the use or misuse of information on this site.
If it is suspected that a customer's conduct either prior to, during or after purchase may cause the integrity and/or intent of that person or persons to be called into doubt, Railtec reserves the right to exchange pertinent information with industry peers and other relevant authorities in order to support or dismiss such doubt to its conclusion. In the interests of online security our web hosts log every visit to every page which can be leveraged to support such possible investigations. These logs include digital footprint data, and this data may be monitored in real time either by the hosts or by Railtec. If it is determined that an individual or group of individuals has acted with deliberate and unreasonable intent to harm the reputation, integrity or business of Railtec then such individual or individuals may be subject to libel proceedings and further action from relevant authorities where appropriate.
At Railtec Models we take great pride in our product and our service, and we package all our items accordingly with great care. We want to make sure that they reach you in the same condition as they leave us. However, Railtec Models cannot be held responsible for items once they have been dispatched. Items are sent entirely at the purchaser's risk and it is therefore strongly recommended that you opt for the delivery service which provides adequate level of compensation. This would then cover you for full compensation in the unfortunate event where a package may not be treated as professionally as we would like by the delivery services, or should it not arrive at all.
For delivery within the UK, a reasonable delivery time as advised by Royal Mail is 15 working days from due delivery date (this will typically be 18 working days after the order has been dispatched). In most instances, items typically arrive within 2-3 days of the order being placed, and in some cases even sooner. However, due to an increasing handful of "my item has not arrived" claims, by continuing with a purchase the buyer agrees to waive normal consumer rights as granted under both the Sale Of Goods Act and the Consumer Contracts Regulations. However, do not worry: we always look after our honest customers. (If any references as to the integrity of our ethics are concerned, rest assured that the likes of Pete Waterman, George Dent, Hattons, Silver Fox and countless others have been working with us for years. We just have to protect a small business and our honest customers from the few individuals who set out to be dishonest). If we have reason to suspect a dishonest customer then Railtec will proceed as set out under Miscellaneous above. In normal circumstances, items nearly always turn up although for reasons best known to the delivery services, on isolated occasions this can take a couple of weeks. Nevertheless, in an unlikely eventuality of non-delivery, the intended recipient agrees that Railtec will lodge a formal and legal claim with the delivery service which thereby constitutes a legal document containing the intended recipient's full details. If the intended recipient refuses to permit this then a claim will be treated as potentially fraudulent and as such full details will be provided to the delivery service as well as applicable law enforcement agencies.
If you have any concerns about the above or require any further explanation, please just contact us and we will happily assist.