Terms and Conditions

Returns

Returns are accepted only under the following conditions:

1. The item has been significantly mis-represented (Railtec Models to pay costs of return postage).
2. The item is not suitable and contact is made within 14 days of purchase (buyer to pay costs of return postage).
3. The item is returned within 14 days of the buyer contacting Railtec Models and receiving confirmation that the item may be returned.


In any situation the item must be returned to Railtec Models in the same condition as it was dispatched (with appropriate level of packaging). Items which are returned in a less valuable condition will be subject to only a proportion of a refund being given.

This does not affect your statutory rights.

Item Condition

Many of our items are customised to an exhibition standard by hand, and therefore there may occasionally be a slight variation between the model displayed and the model that you actually receive. Examples may include different running numbers, variations in specific locations of decals on models, plastic vs metal wheelsets etc. This may occur when we have several of the same item yet it makes sense to photograph only one.

Images

All images on this site are copyright of Railtec Models and may not be used without permission. Images of transfer/decal designs constitute intellectual copyright.

Miscellaneous

Railtec Models cannot be held responsible for any loss or damage to any items or reputation resulting from any use of its products or services, nor for any direct or indirect damage caused by the use of information on this site.

Delivery

At Railtec Models we take great pride in our product and our service, and we package all our items accordingly with great care. We want to make sure that they reach you in the same condition as they leave us. However, Railtec Models cannot be held responsible for items once they have been dispatched. Items are sent entirely at the purchaser's risk and it is therefore strongly recommended that you opt for the delivery service which provides adequate level of compensation. This would then cover you for full compensation in the unfortunate event where a package may not be treated as professionally as we would like by the delivery services, or should it not arrive at all.